Privacy Policy
Effective date: 16 July 2026
This Privacy Policy explains how The Rug Estate collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and the Notifiable Data Breaches Scheme.
Information We Collect
- Contact details including your name, email address, phone number and delivery address.
- Billing and payment information processed securely through our payment providers.
- Order history and customer service enquiries.
- Device, browser and website usage information collected through cookies and analytics.
How We Collect Information
We collect information directly from you when you place an order, create an account, subscribe to marketing, contact us or browse our website. We also collect limited technical information through cookies and similar technologies.
How We Use Your Information
We use your information to process orders, provide customer support, improve our website, prevent fraud, comply with legal obligations and, where you have consented, send marketing communications.
Sharing Information
We may share your information with trusted service providers including Shopify, payment gateways, shipping providers, analytics providers and marketing platforms where necessary to operate our business. We do not sell your personal information.
Overseas Disclosure
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.
Cookies
Our website uses cookies and similar technologies to improve website performance, remember preferences and measure advertising effectiveness. See our Cookie Policy for full details.
Marketing
You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
Security
We take reasonable technical and organisational measures to protect your personal information from misuse, loss and unauthorised access.
Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.
Access and Correction
You may request access to or correction of your personal information by contacting us.
Data Breaches
If an eligible data breach occurs, we will comply with the Notifiable Data Breaches Scheme.
Children
Our website is not intended for children under 18.
Changes
We may update this Privacy Policy from time to time.
Contact
The Rug Estate
Email: [YOUR STORE EMAIL]
Website: [YOUR STORE DOMAIN]